Summary
This Privacy Policy explains how pusay888 handles personal data belonging to Members, prospective Members, and visitors to the Platform. By registering an account or using pusay888 services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
1.Introduction
1.1 pusay888 ("we", "us", "the Company") is committed to protecting the privacy and personal data of all individuals who interact with the pusay888 platform at pusay888.org ("Platform"). This Privacy Policy sets out the types of personal data we collect, the purposes for which that data is used, how it is protected, and the rights available to data subjects.
1.2 This Privacy Policy applies to all personal data processed in connection with the pusay888 Platform, including data collected during account registration, gameplay, financial transactions, customer support interactions, and general use of the website.
1.3 This Privacy Policy should be read alongside the pusay888 Terms & Conditions, which govern the overall use of the Platform and are incorporated herein by reference.
2.Data Controller
2.1 For the purposes of applicable data protection legislation, pusay888 is the data controller responsible for personal data collected through the Platform.
2.2 Enquiries relating to this Privacy Policy, data subject rights requests, or concerns about personal data processing may be directed to the pusay888 Data Protection contact at [email protected]. The email address is provided as plain text and is not a clickable link.
3.Personal Data We Collect
3.1 pusay888 collects the following categories of personal data in connection with the operation of the Platform and the provision of Services:
Identity Data:
- Full legal name as appearing on government-issued identification;
- Date of birth and age verification documents (MyKad, passport, or equivalent);
- Profile photograph where required for advanced KYC verification.
Contact Data:
- Email address registered to the pusay888 account;
- Malaysian mobile phone number;
- Residential address where required for regulatory verification.
Financial Data:
- Payment method details (Touch n Go eWallet account reference, Boost account reference, bank account name and number for Maybank / CIMB / Public Bank transfers, USDT wallet address);
- Transaction history — deposit and withdrawal records including amounts, timestamps, and payment method used;
- Account balance history.
Technical Data:
- IP address and approximate geolocation derived from IP;
- Device type, operating system, and browser version;
- Session duration, login timestamps, and navigation patterns within the Platform;
- Cookies and similar tracking technologies as described in Section 8.
Gaming Activity Data:
- Game history — titles played, wagers placed, outcomes, and timestamps;
- Sports betting slip history including selected markets, odds accepted, and settlement results;
- Responsible gaming tool usage — deposit limits set, session duration alerts, cooling-off periods elected.
Communications Data:
- Customer support correspondence — live chat transcripts and email communications;
- Survey responses and feedback submitted voluntarily.
4.How We Collect Personal Data
4.1 pusay888 collects personal data through the following means:
- Direct provision by the Member — data entered during account registration, KYC submission, payment processing, or customer support interactions;
- Automated collection — technical and behavioural data collected automatically when a Member or visitor interacts with the Platform, including via cookies and server logs;
- Third-party sources — identity verification data from KYC service providers; fraud and AML screening data from compliance service providers; payment transaction data from payment processors.
5.Purposes of Processing
5.1 pusay888 processes personal data for the following purposes:
- Account management — creating, maintaining, and administering Member accounts; authenticating login sessions; processing password resets;
- Service delivery — enabling gameplay, processing wagers, delivering live casino streams, and operating the sportsbook;
- Financial processing — processing deposits and withdrawals via Touch n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, USDT TRC20, and 7-Eleven Cliqq;
- KYC and regulatory compliance — verifying Member identity and age in accordance with international gaming authority licensing requirements; meeting AML and counter-terrorism financing obligations;
- Fraud prevention and security — detecting and preventing fraudulent transactions, account takeovers, bonus abuse, and other prohibited conduct;
- Customer support — responding to Member enquiries, resolving disputes, and providing platform assistance;
- Responsible gaming — administering deposit limits, self-exclusion requests, and responsible gaming interventions;
- Marketing communications — where the Member has consented, sending promotional offers, bonus notifications, and platform updates;
- Platform improvement — analysing aggregated usage data to improve platform performance, game selection, and user experience.
6.Legal Basis for Processing
6.1 pusay888 processes personal data on the following legal bases:
- Contractual necessity — processing required to perform the Member agreement, including account operation, payment processing, and service delivery;
- Legal obligation — processing required to comply with applicable regulatory requirements including KYC, AML, and gaming licence conditions;
- Legitimate interests — processing for fraud prevention, platform security, responsible gaming administration, and internal analytics, where such interests are not overridden by Member rights;
- Consent — processing for direct marketing communications where consent has been obtained and can be withdrawn at any time.
7.Data Sharing & Disclosure
7.1 pusay888 does not sell, rent, or otherwise transfer personal data to third parties for commercial purposes. Personal data may be shared only in the following circumstances:
- Payment processors — transaction data shared with authorised payment processors (Touch n Go, Boost, GrabPay, Maybank, CIMB, Public Bank, and USDT processor partners) solely to facilitate deposits and withdrawals;
- KYC and AML service providers — identity data shared with certified third-party verification providers engaged by pusay888 for compliance purposes. These providers are bound by strict data processing agreements;
- Game providers — limited gameplay session data shared with licensed game providers (e.g., Evolution Gaming, Pragmatic Play, PG Soft) to deliver game content and record game outcomes. Game providers do not receive payment or identity data;
- Regulatory and law enforcement authorities — personal data disclosed where required by applicable law, court order, or regulatory authority request, including suspicious transaction reports;
- Business transfers — in the event of a merger, acquisition, or sale of assets, personal data may be transferred to the acquiring entity subject to equivalent privacy protections.
7.2 All third-party service providers engaged by pusay888 are required to process personal data solely on pusay888's instructions and are prohibited from using Member data for their own purposes.
8.Cookies & Tracking Technologies
8.1 pusay888 uses cookies and similar tracking technologies on the Platform to maintain session integrity, personalise the Member experience, and collect aggregated usage analytics.
8.2 The following categories of cookies are used:
- Strictly necessary cookies — essential for login session management, security token validation, and Platform functionality. Cannot be disabled without impairing the Member's ability to use the Platform;
- Performance cookies — collect anonymised data on page load times, error rates, and navigation patterns to support Platform improvement;
- Functional cookies — remember Member preferences such as language, preferred game lobby view, and notification settings;
- Analytics cookies — used by pusay888 to understand aggregate patterns of Platform usage. Data is processed in anonymised or pseudonymised form.
8.3 Members may manage cookie preferences through their browser settings. Disabling strictly necessary cookies will impair Platform functionality including account login. Please note that pusay888 does not use third-party advertising cookies or serve targeted advertising to Members.
9.Data Retention
9.1 pusay888 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations.
9.2 The following retention periods apply:
- Account and KYC data — retained for a minimum of five (5) years following account closure, as required by international gaming authority licensing and AML compliance requirements;
- Financial transaction records — retained for a minimum of five (5) years in accordance with applicable financial record-keeping requirements;
- Gaming activity logs — retained for three (3) years following account closure for dispute resolution and regulatory audit purposes;
- Customer support communications — retained for three (3) years from the date of last interaction;
- Marketing consent records — retained for the duration of the consent period plus three (3) years to evidence compliance.
9.3 Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.
10.Data Security
10.1 pusay888 implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
- 256-bit SSL/TLS encryption for all data in transit between Member devices and pusay888 servers;
- Encryption of sensitive data fields (including payment identifiers and identity document references) at rest;
- Role-based access controls ensuring that personal data is accessible only to authorised personnel with a demonstrable operational need;
- Intrusion detection and prevention systems monitoring for unauthorised access attempts;
- Regular third-party security audits and penetration testing of Platform infrastructure;
- Multi-factor authentication requirements for internal system access.
10.2 In the event of a personal data breach that is likely to result in a risk to Member rights and freedoms, pusay888 will notify affected Members and, where required, the relevant regulatory authority in accordance with applicable breach notification requirements.
11.Your Rights as a Data Subject
11.1 Subject to applicable data protection law and regulatory limitations, Members have the following rights in relation to their personal data held by pusay888:
- Right of access — the right to request a copy of the personal data held by pusay888 about you;
- Right to rectification — the right to request correction of inaccurate or incomplete personal data;
- Right to erasure — the right to request deletion of personal data where it is no longer necessary for the purpose for which it was collected, subject to pusay888's legal retention obligations;
- Right to restrict processing — the right to request that pusay888 limits its processing of your data in certain circumstances;
- Right to data portability — the right to receive personal data in a structured, machine-readable format where processing is based on consent or contractual necessity;
- Right to object — the right to object to processing based on legitimate interests, including for direct marketing purposes;
- Right to withdraw consent — where processing is based on consent, the right to withdraw consent at any time without affecting the lawfulness of prior processing.
11.2 To exercise any of the above rights, Members should submit a request to pusay888 customer support. pusay888 will respond to verifiable data subject requests within thirty (30) calendar days. Identity verification may be required before a request is processed.
12.Children & Underage Persons
12.1 The pusay888 Platform is strictly restricted to persons aged 21 years or older. pusay888 does not knowingly collect or process personal data from individuals under the age of 21.
12.2 If pusay888 becomes aware that personal data has been collected from an individual under the age of 21, the associated account will be immediately suspended, the data will be deleted to the extent not required for regulatory purposes, and any deposits will be returned to the verified source.
21+ pusay888 is for adults only. If you believe an underage individual has registered an account, please contact [email protected] immediately.
13.International Data Transfers
13.1 pusay888 may transfer personal data to third-party service providers and game platform operators located outside Malaysia. Where such transfers occur, pusay888 ensures that appropriate safeguards are in place to protect the data, including contractual data protection clauses consistent with international gaming authority requirements.
13.2 Personal data transferred to game providers (such as live casino streaming operators) is limited to the minimum necessary to facilitate the game session and is not retained by the game provider beyond the session for marketing or profiling purposes.
14.Changes to This Privacy Policy
14.1 pusay888 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to active Members via in-platform notification or email prior to taking effect.
14.2 The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the pusay888 Platform following notification of changes constitutes acceptance of the revised Privacy Policy.
14.3 Members are encouraged to review this Privacy Policy periodically. Previous versions are available upon request from customer support.
15.Contact & Data Requests
15.1 For privacy-related enquiries, data subject rights requests, or concerns about how pusay888 handles your personal data, please contact us at:
The email address above is provided as plain text for reference only. For the fastest response, use the live chat feature within the pusay888 Platform — available 24 hours a day, seven days a week, in English and Bahasa Malaysia.
15.2 If you are not satisfied with pusay888's response to a privacy concern, you may have the right to lodge a complaint with the relevant supervisory or regulatory authority in accordance with applicable law.